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Eknas

Help and support

We're here to help with your points, rewards, account or shop. Most answers are below; if not, contact Eknas and a person will reply.

Shops on Eknas can also message the team from Help & support in their dashboard or the app.

Privacy and data requests
[email protected]

Answers by topic

  • Points and rewards

    • Earning points: Scan the QR code on the shop's counter with the Eknas app, or show My code to the staff. Every rupee of your bill becomes a point.
    • Points missing? Ask the shop first: staff can see every bill recorded on your card and correct it. If that doesn't sort it out, email us with the shop's name and the date.
    • Using a reward: At the counter, open Rewards and tap Redeem. Read out the code or show its QR; it works once and only for a few minutes.
    • A shop is leaving Eknas? You are told in the app and keep your unlocked rewards until the final redemption date. Customer Reward Protection Policy

  • Your account

    • Forgot your password? Tap Forgot password? on the sign-in screen and we'll email a code.
    • Change your details or email: Open Profile in the app or on the website.
    • Delete your account: Open Profile, then Delete account. How deletion works
    • A review that breaks the rules? Tap the flag next to it to report it, and we'll check it.

  • For businesses

    • New to Eknas? Start a free trial, then set up your loyalty program, counter and staff logins from the dashboard. Start a free trial
    • Billing: Questions about billing go to [email protected].
    • Connecting a POS or website: See the developer docs. Developer docs

Common problems

My points didn't appear. What should I do?

Points appear as soon as staff record the bill. If they're missing, ask the shop first: staff can see every bill on your card and add a missed one. If that doesn't sort it out, email us with the shop's name, the date and the amount.

My reward code isn't working.

Codes last 15 minutes and work once. If yours expired, open the reward and ask for a new code, and the old one is cancelled. If the reward itself has expired or the shop's program has ended, the app explains why. Staff can't redeem a code you haven't shown them.

I forgot my password.

Tap "Forgot password?" on the sign-in screen and enter your email. We'll email you a code to set a new password. If the email doesn't arrive in a few minutes, check spam, then contact us from the email address on your account.

How do I change my mobile number or email?

Open Profile in the app or on the website to change your details. If a shop added your new number before you signed up, the points under it move to your account the next time staff at that shop confirm your live code at the counter.

How do I delete my Eknas account?

Open Profile, choose Delete account and confirm with your password. Your personal details and review comments are removed, and shops keep only anonymous purchase totals. Google Play and the App Store both link to this page, and deleting works the same in the app or on the website.

I'm a business owner and need help.

Open Help & support in your dashboard to message the Eknas team. The conversation stays linked to your business, so we can see your plan and settings. Pro plans get priority support.

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Browse every question in one place, or write to the team.

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