Contact Eknas
A person on the Eknas team in Nepal reads every message and answers in English or Nepali.
- [email protected]
- Office
- Kathmandu, Bagmati Province, Nepal
Who to write to
Pick the line that fits, and your message reaches the right person first time.
Customers
Help with points, rewards, codes or your account.
- Ask the shop first. Staff can see every bill recorded on your card and can add one they missed.
- Most answers are on the help page: missing points, codes that don't work, passwords and deleting your account.
- Still stuck? Email support with the shop's name, the date and the bill amount.
Businesses
A demo, a question before you sign up, or help with your shop.
- Email support for a walk-through of the counter and the customer app.
- Already on Eknas? Open Help & support in your dashboard or the app. The conversation stays with your business, so we can see your plan and settings.
- Pro plans get priority support.
Privacy requests
See, correct or delete your personal information, or raise a privacy complaint.
- Write to our Grievance Officer, Eknas at the privacy address. Send it from the email on your account so we can find you.
- We aim to acknowledge a complaint within three working days and resolve it within 30 days.
- You can delete your account yourself at any time in Profile.
Billing
Invoices, payments, VAT and your PAN.
- Pay and download invoices in Billing in your dashboard.
- For a payment that hasn't been confirmed, or a change to your VAT invoice details, write to the billing address with your business name.
Partners, POS companies and media
Integrations, associations, press and everything else.
- Email support with "Partnership" or "Media" in the subject line and a short note about what you have in mind.
- POS and software companies: the developer docs explain how a system connects to Eknas through the API.
By post
For formal notices and complaints.
Grievance Officer, Eknas
Kathmandu, Bagmati Province, Nepal
Questions about contacting us
How can I contact Eknas?
Email [email protected]. We're based in Nepal and answer in English or Nepali. Business owners can also message us from Help & support in their dashboard, which keeps the conversation with their account.
Can I get a demo before signing up?
Yes. Ask for a demo by email and we'll show you the counter and the customer app. Many owners simply start the 3-day free trial instead and set it up themselves with the phone they already have.
I'm a customer and my points are missing. Who do I contact?
Ask the shop first. Staff can see every bill recorded on your card and correct a mistake. If that doesn't fix it, contact Eknas support with the shop's name, the date and the bill amount, and we'll look into it with the shop.
How do I report a problem with a shop or a review?
Use the flag next to a review to report it, or contact support with the shop's name and what happened. The Eknas team can hide abusive comments. For a dispute about a bill or a reward, talk to the shop first, then contact us if it isn't resolved.
Where do I send media or partnership enquiries?
Email [email protected] with "Media" or "Partnership" in the subject line and a short note about what you have in mind. POS and software companies should also read the developer docs, which explain how a system connects to Eknas through the API.
How do I ask about my personal data?
Email [email protected] from the address on your account. You can ask to see, correct or delete your information, or make a complaint. You can also delete your account yourself at any time in Profile, in the app or on the website.